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7 Jacksonville Road
Colrain, MA 01340

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413-624-0044

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Frequently Asked Questions

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How do I troubleshoot an emergency?
If you have a plumbing problem at night or on weekends, ask yourself if it can wait until the next business day. You might be able to save on that urgent phone call if the issue is something that can be postponed by using the main water shutoff valve to stop the flow of water at the source. When you do not need to use the broken plumbing immediately, you can probably just shut off the water valve and wait for normal operating hours.

Also, minor leaks can wait if you can shut off the valve on the appliance itself. If turning off the water is not possible, and using buckets, towels, and mops is not going to get you through the night, then calling in a plumber is warranted.

What should I expect when I have an emergency?
So you have troubleshooted your options and you still feel that you really need to get someone into your home who knows what they are doing. That’s perfectly fine! Knowing what you should ask ahead of time when you make that phone call will help you understand our emergency services. Describe the problem that you are having and ask if it constitutes an emergency or if there is anything you can do to limit the damage until the plumber can get there during normal hours. Remember, you are likely interrupting their time with their family, so they want to troubleshoot as much as you do. Once you have explained your issue, the plumber will help you to determine if it constitutes an emergency, and if so your call will be attended by our professional.
What will I be charged during an emergency?
Before you call for emergency, please review our emergency rates on our “Services” page. If you are calling after 4:00pm during the week or at any time on a weekend or holiday, expect your invoice to reflect our emergency rate.

To reduce the cost to you, there are times when the plumber will complete a temporary fix in order to limit the time they are spending on the call at an emergency rate. They will then coordinate a time to return when they can finish the repair at a regular rate.

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Is it a plumber that I need?
Sometimes even when the plumber gets there, the problem is not fixable. Instead, think of these other services and if this may be the source before you call the plumber.

Here are a list of questions to ask yourself:

You are on town water or sewer and are having an issue:

Is this an issue that requires your local department of public works, this may save you a charge if they can fix the problem.

You have a well and have no water:

You can call us, but you may also need to call a well company depending on the depth of the well or the source of the issue.

You’re hearing bubbling or seeing sewage back up:

If you’re on a septic system, when was the last time your septic tank was emptied? Do you need a septic professional?

You have a leak from a location where you have an appliance:

Check to see if there a problem with your appliance and not with the actual plumbing, if you think it is the appliance then you should call an appliance repairman.

How do you decide which labor rate is used?
We often have 2 plumbers in a van because we service a variety of job levels throughout the day. We use our best discretion during billing as to which billing rate is utilized depending on feedback from our plumbers. Many times, you will see 2 plumbers on a job site, but we will choose the 1-plumber job rate if the second plumber was not beneficial in reducing the amount of time the job took.
The plumbers were onsite for a short time, what will my bill look like?

Any job that is not classified as a “service call” rate that takes under 1 hour will be a $120 charge during standard hours and a $175 charge during emergency or weekend hours, and over the hour mark we bill in 15 min increments. All hourly rated jobs include travel 1 way in the total time billed.

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