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How do I troubleshoot an emergency?
Also, minor leaks can wait if you can shut off the valve on the appliance itself. If turning off the water is not possible, and using buckets, towels, and mops is not going to get you through the night, then calling in a plumber is warranted.
What should I expect when I have an emergency?
So you have troubleshooted your options and you still feel that you really need to get someone into your home who knows what they are doing. That’s perfectly fine! Knowing what you should ask ahead of time when you make that phone call will help you understand our emergency services. Describe the problem that you are having and ask if it constitutes an emergency or if there is anything you can do to limit the damage until the plumber can get there during normal hours. Remember, you are likely interrupting their time with their family, so they want to troubleshoot as much as you do. Once you have explained your issue, the plumber will help you to determine if it constitutes an emergency, and if so your call will be attended by our professional.
What will I be charged during an emergency?
To reduce the cost to you, there are times when the plumber will complete a temporary fix in order to limit the time they are spending on the call at an emergency rate. They will then coordinate a time to return when they can finish the repair at a regular rate.
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Is it a plumber that I need?
Sometimes even when the plumber gets there, the problem is not fixable. Instead, think of these other services and if this may be the source before you call the plumber.
Here are a list of questions to ask yourself:
You are on town water or sewer and are having an issue:
Is this an issue that requires your local department of public works, this may save you a charge if they can fix the problem.
You have a well and have no water:
You can call us, but you may also need to call a well company depending on the depth of the well or the source of the issue.
You’re hearing bubbling or seeing sewage back up:
If you’re on a septic system, when was the last time your septic tank was emptied? Do you need a septic professional?
You have a leak from a location where you have an appliance:
Check to see if there a problem with your appliance and not with the actual plumbing, if you think it is the appliance then you should call an appliance repairman.