Our Work

Labor Rates

Material Rates

All invoices will include a materials total. We do price each item individually and have that information if requested, however due to the amount of small parts we use daily our invoices simply reflect a materials total at this time. All materials are subject to MA tax of 6.25% unless we are notified that the customer is tax-exempt.

Travel Fees

Labor fees include travel one way to the job site.

Warranty of Workmanship

Hartnett Plumbing LLC warranties all materials and workmanship to be free from defect for a period of one (1) year from the date of installation. Any materials determined by Hartnett Plumbing LLC to be defective shall be repaired or replaced by Hartnett Plumbing LLC. This warranty does not cover defects or damages caused by misuse or negligence.

All customer-supplied fixtures or parts are installed with a one (1) year warranty on the labor only and any miscellaneous material we supply to complete the installation. The warranty on any customer-supplied product that Hartnett Plumbing LLC installs is between the customer and the manufacturer. This warranty does not cover installation or any other labor charges and does not apply to any units, which have been damaged by accident, abuse, improper installation or maintenance, or altered in any way. This includes if the fixture is installed by someone other than Hartnett Plumbing LLC improperly and causes damage to any plumbing properly installed by our technicians.

Some products supplied and used by Hartnett Plumbing LLC come with a manufacturer warranty that is longer than one (1) year. In such situations the manufacturer will supply the replacement part or unit, but the manufacturer’s warranty does not cover Hartnett Plumbing’s labor costs beyond the first year unless specified otherwise.

Hartnett Plumbing LLC shall not be liable for water or other damage resulting from any defect or from any delay to said warranty claim. The consumer must take reasonable steps to mitigate damages.

Hartnett Plumbing LLC’s services of drain cleaning offers no warranty of service.

In no event shall Hartnett Plumbing LLC be liable for any special, incidental, consequential or exemplary damages under this warranty agreement. Hartnett Plumbing’s entire exclusive liability is limited to the replacement or repair of the work, or at Hartnett Plumbing LLC’s option, a refund of the actual amount paid for the work.

This guarantee is non-transferable and is only valid to the original customer and is only valid if payment for services is received within 30 days from the date of invoice.

Your Only Obligations Are:

1. As the owner of the system, much like the owner of a vehicle, you are required to have the routine maintenance services performed as identified by the equipment manufacturer. Please refer to your owner’s manual for recommended servicing and maintenance requirements. See your technician or installer for any questions regarding these maintenance services or system questions.

2. During the warranty period, all maintenance on the system shall be performed by Hartnett Plumbing LLC.

3. Should you for any reason choose not to oblige by these requirements, this warranty would be void.

Hartnett Plumbing LLC will respond to a non-emergent warranty claim with reasonable promptness between the hours of 8:00 and 4:00 Monday through Friday, excluding holidays.